Your account

Open Account from the user menu to manage your own profile and security settings. The page has two tabs.

Profile

Update your profile photo and personal details.

Profile tab: photo and personal details.

Security

Change your password, and enable or disable multi-factor authentication (MFA). Enabling MFA shows a QR code to scan with an authenticator app, then asks you to confirm with a code from that app before it’s actually turned on — this confirms the app is set up correctly before it becomes required at login.

Security tab: password change and MFA management.

Tip

New passwords follow the same policy as first-login setup: at least 8 and at most 128 characters, with at least one lowercase letter, one uppercase letter, one digit and one special character. See Logging in → Possible errors for MFA code and login error messages, which apply here too when confirming a change.

Next: head into the clinical workflow starting with Patients, or — if you’re an administrator setting things up for the first time — start with Administration overview.

Fields, checks and limits

Field	What to enter	Unit/format	Required	Minimum	Maximum	Message you see if it is wrong
First name	Your given name	Letters, spaces, apostrophes, periods, hyphens	No	0	50 characters in the form (the server allows 60)	The form checks the length only. If the server refuses the characters you typed, you see “Failed to update profile”
Last name	Your family name	Same as first name	No	0	50 characters in the form (the server allows 60)	Same as first name
Current password	The password you use today	Text	Yes	1 character	-	“Current password is required”. A wrong current password is refused by the server and the app may sign you out
New password	Your new password	Text, 8 to 128 characters	Yes	8 characters	128 characters	“Password must be at least 8 characters”; “Password must contain at least one lowercase letter”; “Password must contain at least one uppercase letter”; “Password must contain at least one number”; “Password must contain at least one special character”
Confirm password	Your new password again	Text	Yes	Same as new password	128 characters	“Please confirm your password”; “Passwords do not match”
Authenticator code (MFA)	The 6-digit code shown by the app	6 digits	When turning MFA on	6 digits	6 digits	“Please enter a 6-digit code”; “Invalid verification code. please try again.”
Preferred language	Pick from the list: Catalan, German, English (US), Spanish (Spain), Basque, French (France), Galician (Spain), Japanese, Portuguese (Portugal), or System (Browser default)	List	No	-	-	-
Theme	Light, Dark or System (Browser default)	List	No	-	-	-

The new password field does not accept more than 128 characters. Your language choice is kept in your browser; an administrator cannot set it for you.

By default, you are signed out after 30 minutes without activity (your administrator can change this). For the lock after failed sign-ins, see Logging in.